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Terms, Conditions, & Refund Policy

Pay-by-Session

​Payment

  • Pay-per-session bookings are charged in full at the time of scheduling.

  • Sessions are scheduled based on availability and are confirmed once payment is received.

  • Secure online payment methods are accepted.

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Cancellations

  • Sessions canceled with at least 24 hours’ notice are eligible for one of the following (family’s choice):

    • A full refund, or

    • A rescheduled session within 14 days, subject to availability.

 

Late Cancellations

  • Sessions canceled with less than 24 hours’ notice are non-refundable.

  • One courtesy reschedule may be offered at the tutor’s discretion.

 

No-Shows

  • Failure to attend a scheduled session without notice is considered a no-show.

  • No-shows are non-refundable and not eligible for rescheduling.

 

Tutor-Initiated Cancellations

  • If the tutor must cancel a session, families will receive either:

    • A full refund, or

    • Priority rescheduling at no additional cost.

 

Technical Issues

  • If a session cannot be delivered due to tutor-side technical issues, a refund or make-up session will be provided.

  • If technical issues occur on the family’s side, the session will be considered delivered after 15 minutes of unsuccessful connection attempts.

 

Agreement

By booking a pay-per-session appointment, families acknowledge and agree to these payment, cancellation, and refund policies.

​Monthly Package

Refund Policy (Monthly Package)

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All monthly tutoring packages are billed in advance to reserve your child’s scheduled time. Because sessions are custom-planned and time is held exclusively for each student, monthly package fees are non-refundable once the month begins. For new customers, if you cancel 7 calendar days before the first session, you will receive a full refund.

 

Cancellation by Parent/Guardian (Monthly Package)

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  • Cancellations must be submitted in writing (email or text message).

  • If cancellation notice is received at least 7 calendar days before the next billing cycle, the upcoming month will not be charged.

  • Cancellations received less than 7 days before the billing date will take effect the following month.

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Mid-Month Cancellations (Monthly Package)

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  • No partial refunds are issued for unused sessions once the month has started.

  • Unused sessions do not roll over to future months.

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Tutor-Initiated Cancellations (Monthly Package)

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If a session is canceled by the tutor, a make-up session will be scheduled or a prorated credit will be applied to the following month.

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Student Absences / No-Shows (Monthly Package)

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  • Sessions missed without 24-hour notice are considered used and are not eligible for refund or make-up.

  • Sessions missed with 24-hour notice may be rescheduled within the same month, subject to availability.

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Service Interruption or Emergency (Monthly Package)


In the rare event that services cannot be delivered due to tutor illness, emergency, or technical failure, families will receive either:

  • A make-up session, or

  • A prorated credit applied to the next billing cycle.

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Satisfaction Guarantee (Monthly Package)


Families may request a one-time lesson plan adjustment or instructional review within the first two weeks if they are concerned with how I'm instructing. This does not include refunds but ensures I am meeting your goals for your child.
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By enrolling in a monthly package, families acknowledge and agree to these terms, conditions, and refund policy.

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